Shipping, Delivery, & Return Policies
Shipping
NO SHIPPING of products because they are digital downloads.
At Your Essential Toolbox we offer digital products and not tangible, so we do not ship anything.
You will be sent information to download your product(s) immediately once you purchase.
Delivery of Products
Since your products are digital downloads - you will be sent an email immediately after you've purchased and you'll get access at that time, plus you'll be taken to a download page on Shopify. You can then download all of your products.
You'll get the download in different formats depending on what you purchase:
- With a PDF that will take you to your downloadable product - usually this will take you to a spreadsheet or a Canva Template link.
- A Zip File that has all of your products inside. Once you download it to your computer you can unzip and you'll get all the components of the digital download.
With Canva Templates make sure to sign into your Canva account and bring the template over into your dashboard. To do this, you'll click template link. It will give you a preview of the template, scroll down to tthe button that says, "Use Template For New Design" and click it. This will bring it over into your account.
You'll have access to your products 24 / 7 in your account.
To get to your product(s), sign in to your account HERE and then download from the dashboard.
Another way would be to search through your email to find the email that was sent to you when you first purchased the product(s).
Customer Support
If you have any issues with the downloads (or anything else), please use the email feature inside your dashboard - this helps me keep everything in one place if you've purchased a product or the contact form or chat feature if you have any questions.
With problems be as specific as possible such as where did things go wrong, what step were in on, what did you see, what did you do, and any other pertinent information that will help me problem solve what the issue is. Please also provide screenshots if you're able to.
Return Policy
Due to the nature of the digital products and the fact you get access to them immediately - we offer a no return / refund policy.If you've double purchased, please contact me and I can send you a gift certificate or another product of the same value.